PRIVACY POLICY

As ibuyKenya.com, we value and respect your privacy. Kindly take you time to read through our privacy policy below. Note that by accessing our website or mobile app and using our services, you are accepting the terms of this Privacy Policy.

INFORMATION WE COLLECT, RECEIVE AND HOST

• Account and Profile Information: When using ibuyKenya.com services we may require and use certain information such as a valid email address and password. In addition, platform users can create a profile that includes information including but not limited to their first and last name, gender, phone number and photos they may wish to upload. Any information users proceed to share in publicly-available profiles is their own responsibility. Before sharing any of your information, consider the risks of making certain personal information available to the public.
• Listings and Transactions: ibuyKenya.com may host personal and contact information, valid contact information and passwords necessary to provide our services. Much of the same information used to create profile account on the platform may also be required to create a shop or post a classified ad. Any information users share in their shops or classified ads is solely their own responsibility. However, it is important to note that contact information shared when creating a shop is automatically added in the Business Directory. Just like with profile accounts on the platforms, users should carefully consider the risks of making certain personal information available to the public before sharing the same.
• Customer Care: When you contact our customer care department, we may collect some of personal information necessary to fulfil your request and to contact you for any follow up communication. We may also contact you using the existing profile account contact information you provide to us for this purpose. ibuyKenya.com may also collect other information about our communications with our users, for example any user support requests that our users make or any feedback that our users provide to us.
• Website and Mobile Data: We may automatically receive and log information on our servers from your browser or device including your IP address, software and hardware attributes, pages that you request, mobile identifiers, information about app usage, and other device or systems-level information. This can occur on our website or mobile app, or on third parties’ services.
• Appended Information: We may also append information we lawfully obtain from business partners or third parties to existing data we hold about our users.

IP ADDRESS, COOKIES & MOBILE IDENTIFIERS

• IbuyKenya.com may collect certain information through technology like cookies, pixels and local storage. Cookies are small text files that store information on your computer, mobile phone or other device locally. Pixels are small images that are part of codes on webpages that do things like allow another server to measure viewing of a webpage and often are used in connection with cookies. The code tracks if and when and on which page a pixel is loaded to indicate that a user has engaged with a specific screen or portion of a screen.
• With the help of cookies, the web server can save, a user’s preferences and settings on their computer, mobile phone or other device which are then automatically restored on the next visit. Tis makes the platform user-friendly as one does not have to repeat the whole log-in process on your next visit. The platform uses both persistent cookies and session cookies. Unlike persistent cookies which remain on your computer for a longer period of time, session cookies are automatically deleted when the browser window is closed.
• We may allow third parties such as advertising or analytics providers to collect information using these types of technologies directly on our website or from our mobile application. The data that they collect is subject to the applicable privacy policy of those third parties.

USE OF THIS INFORMATION

• To provide our services we may need to use the information we collect and host for the following general purposes:
  1. to provide customer services, including to create and manage user accounts, to resolve technical difficulties and to enable features;
  2. to contact our users, including for service matters, customer care or permitted marketing communications via any available communications channels;
  3. to customize offers and experiences, including advertising on our properties or third parties’ properties;
  4. to monitor general and individual user activity, such as keyword searches, postings and transactional activity, and to manage traffic and views on the Website;
  5. to undertake research initiatives and to perform analytics to improve our services; and
  6. To enforce our Terms of Use to combat fraud and abuse.
• ibuyKenya.com may retain information that we collect and observe on our network only for as long as is required to fulfil the above business objectives.

INFORMATION SHARING

• We do not share personal information about platform users with non-affiliated third parties unless we have our users’ specific permission to do so, or in the following circumstances:
  • We may use third-party service providers to assist in offering aspects of our services, in which case they shall have no authority to independently use any personal information they process on our behalf, and shall be subject to the terms of this Privacy Policy.
  • We reserve the right to share information with private or public authorities that will enable us to fight fraud and abuse on our network, to investigate suspected violations of law, or to fight any other suspected breach of our terms of service.
  • We may share personal information with government authorities as required by applicable law.
• As a matter of policy ibuyKenya.com does not rent or sell personal information about our users with non-affiliated third parties unless we have our users’ specific permission to do so. In the event that our business or a division of our business is reorganized or sold and we transfer all or substantially all of our assets to a new owner, your personal information may be transferred to the buyer to enable continuity of service.
• ibuyKenya.com may share certain non-personal information i.e. data that does not identify our users individually with third-party service providers, trusted partners or approved researchers in order to better understand what advertisements or services may interest you, to improve the overall quality and effectiveness of our services or their services, or to contribute to academic research that we believe is of broader social benefit.

USER ACCOUNTS

• Access, Correction and Deletion: For users that have created an account or shops on our platform, you can access, correct or delete your personal information by writing to us at the following address: [email protected]. You are responsible for keeping the data you provide or post on our platform accurate.
• Cookies: Most popular desktop and mobile web browsers like Firefox, Internet Explorer, and Google Chrome & Opera Mini provide controls that allow a user to limit or block the setting of cookies on your systems. Note that disabling cookies in your browser for either first-party domains (the sites you actively visit) or third-party domains (companies other than those you directly visit on the Web) may result in decreased functionality in certain instances.

USER CONTROLS

Access, Correction and Deletion: For users that have created an account or shops on our platform, you can access, correct or delete your personal information by writing to us at the following address: [email protected]. You are responsible for keeping the data you provide or post on our platform accurate.

Cookies: Most major desktop and mobile web browsers Firefox, Internet Explorer, Google Chrome & Opera Mini provide controls that allow you to limit or block the setting of cookies on your systems. Note that disabling cookies in your browser for either first-party domains (the sites you actively visit) or third-party domains (companies other than those you directly visit on the Web) may result in decreased functionality in certain instances.

SECURITY

All information ibuyKenya.com collects is protected by reasonable technical means and reasonable security procedures in order to prevent unauthorized access or use of data. Our affiliates, trusted partners and third-party service providers have committed to manage the information in accordance with our requirements for security and privacy.

CHANGES TO THE POLICY

This Privacy Policy was last updated in March 2018. By continuing to use our services, our users confirm their continuing acceptance of any updates made on this Privacy Policy.

CONTACT INFORMATION

Any queries about this Privacy Policy and/or the Terms of Use can be directed to [email protected]